# eFile Vault — Terms of Service Version: 2026-09-15.1-review Status: revised draft for owner and Australian legal review; not yet activated for customer acceptance. Provider: VENTURESTACK PTY LTD (ABN 55 699 711 272), referred to as VentureStack, we, us or our. Contact for support, legal notices and privacy: info@venture-stack.com.au. ## 1. Agreement and important limitations These Terms govern the eFile Vault desktop application, website, download service and related hosted features (Service). The agreement is formed when you expressly accept the activated version of these Terms. If you act for an organisation, you warrant that you have authority to bind it. You must identify that organisation when accepting. Otherwise you contract personally. Users must be at least 18 and have capacity to contract. The Service is an organisation and retrieval tool. It is not legal, financial or professional advice, a records-compliance certification, a guaranteed archive, a backup service, or a substitute for your own professional judgement. You must independently check filing, search results, task dates, permissions, exports and any automated output before relying on them. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory remedy, privacy obligation or other right or liability that cannot lawfully be excluded, restricted or modified (Non-excludable Rights). All exclusions, limitations, indemnities and remedies below operate subject to this rule and applicable unfair-contract-term laws. ## 2. Accounts, downloads and electronic acceptance You must establish an account, verify your email address, and complete the required acceptance steps before obtaining an installer through our website. An existing app account can be used. A download does not itself grant paid features, a workspace seat, pilot access or an unlimited licence. Keep account details accurate and credentials confidential. Do not share accounts, impersonate another person or use another person's identity without authority. Notify us promptly of suspected compromise. You are responsible for authorised users you administer and for misuse you cause or permit; you are not automatically responsible for every unauthorised act regardless of fault. You agree to transact electronically for account administration, acceptance and Service notices. Our system may record the verified account, the person and organisation details supplied, document versions and cryptographic hashes, exact acceptance wording, server timestamps, request and technical identifiers, and download authorisations. Records may be retained and used to establish the parties' dealings, enforce rights or respond to disputes. They are evidence, not conclusive proof, and nothing prevents you challenging accuracy or exercising a legal right. Contact us to request a copy of your acceptance record, subject to appropriate identity checks and lawful limits. Privacy acknowledgement and any specific consent are recorded separately from acceptance of these Terms. Neither agreeing to these Terms nor acknowledging the Privacy Policy waives privacy rights or grants unrestricted consent to future processing. ## 3. Licence and platform rights Subject to these Terms and any applicable access entitlement, we grant you a limited, non-exclusive, non-transferable right to install and use the Service for your own lawful personal or internal business purposes. No rights are granted by implication. We and our licensors retain all rights in the software, source code, designs, trade marks, branding, documentation, improvements and other platform intellectual property. Except where applicable law permits otherwise, you must not copy beyond permitted installation or backup, sell, sublicense, commercially redistribute installers, offer the Service as a service bureau, reverse engineer, circumvent access or licence controls, scrape the Service, introduce malware, interfere with infrastructure, or access data without authority. Legitimate statutory interoperability and other non-excludable rights are preserved. Third-party and open-source components remain subject to their applicable licences. If you voluntarily provide suggestions about the Service, you grant us a perpetual, worldwide, non-exclusive, royalty-free licence to use and adapt those suggestions to develop and commercialise the Service. This does not transfer ownership of your Customer Data or authorise use of confidential information merely because it appears in a support request. ## 4. Your content, storage and integrations You retain your rights in emails, files, matter information, notes, tasks and other material you provide (Customer Data). You grant us and our service providers the limited rights to access, process, reproduce, index, transmit and display Customer Data to operate the requested features, support and secure the Service, comply with law and address disputes. These rights are limited by applicable privacy law and the purposes described in the Privacy Policy; they do not grant a general advertising or AI-training licence. You are responsible for your authority to provide and process Customer Data, your professional and confidentiality obligations, and any notices, consents or permissions required from clients, staff or other individuals. Do not submit information you lack authority to handle or use the Service in a way prohibited by law. Discuss unusual regulatory, localisation, secrecy or security requirements with us before use; no sector-specific suitability is implied. Document libraries may be stored in a local folder or a third-party drive that you select. Hosted functionality can process account and workspace information, matter/file metadata, tasks, notes and search data, including extracted text where that storage remains enabled. The Service must not be treated as storing only non-sensitive metadata. Refer to the Privacy Policy for the current description. You manage your devices, storage accounts, available space, network, permissions, access settings and independent backups. Test your recovery arrangements. Cloud synchronisation is not a guarantee of backup, availability or restoration. Search, preview, deduplication and automation can be incomplete or incorrect. Third-party mail, storage, identity, payment and other services have separate terms and dependencies. Connecting an account authorises the access requested in the integration flow. A read-only mailbox permission does not itself move or delete source messages. Check the permissions shown before connecting. We may modify or discontinue integrations for security, legal, compatibility or provider reasons. We do not warrant third-party performance; liability for our own acts remains governed by these Terms and law. ## 5. Access, pilots, paid plans and support The initial launch is a free pilot. No payment card or subscription purchase is required for pilot participation, and the pilot does not automatically convert to a paid subscription. Participation remains subject to any invitation, seat, expiry or other access limits notified to you. Only features and limits expressly included in your current entitlement are supplied. Pilot or evaluation access may be limited by duration, seats or functionality. It carries no commitment to continued free access, production readiness, a future feature or a release date. It does not automatically become paid access without an express paid order. Paid access is available only when we present and you accept an order or checkout stating the price, currency, applicable taxes, billing interval, included access, any trial and renewal/cancellation rules. These Terms do not by themselves authorise a charge or specify a free trial. There are no hidden automatic charges created by downloading. Any separately accepted order takes priority on its specific commercial details, subject to Non-excludable Rights. Unless an order or law provides otherwise, cancellation stops future renewals and does not require a change-of-mind refund for access already supplied. Statutory refunds and remedies are unaffected. An increase to recurring fees applies prospectively after notice and an opportunity to cancel before it takes effect; it does not retrospectively change an accepted charge. Support is available through the contact email. No response-time, uptime, compatibility, restoration or service-level commitment applies unless expressly agreed in a separate written agreement or required by law. Feature descriptions are not a guarantee that the Service meets every individual purpose. This clause does not override an express representation or legal obligation that cannot be excluded. ## 6. Updates, suspension and termination We may issue updates and change features or technical requirements for legitimate operational, security, legal or product reasons. You may need to install updates to retain compatibility. Where a change materially disadvantages paid use, any notice, cancellation or refund rights under the accepted order and law apply; we do not reserve an unrestricted right to retain payment for a materially different or unprovided service. We may proportionately restrict downloads, suspend access or remove unlawful material where reasonably necessary to address an apparent security threat, unlawful use, material breach, payment default, third-party restriction or legal obligation. When practicable and lawful, we will identify the issue and permit it to be remedied before termination. Immediate restriction may be necessary for urgent risks. Measures should extend no further than reasonably necessary; any mandatory access, refund or other remedy remains available. You may stop using the Service at any time and request account closure. Any paid cancellation mechanism is described in the applicable order. We may end the Service or an entitlement for a material unremedied breach, legal inability to supply, or discontinuance on reasonable notice where practicable. Non-excludable Rights and any applicable order govern payment consequences. Export or otherwise preserve the information you require before ending access. We do not promise a fixed post-termination export window or indefinite restoration. Retention, destruction and any lawful hold are described in the Privacy Policy. Expiry does not transfer ownership of your files to us. Provisions that by their nature should survive, including accrued payments, intellectual property, lawful evidence retention, liability limits and dispute provisions, survive termination. ## 7. Warranties and allocation of risk To the extent permitted by law, no warranty is given beyond an express applicable order or Non-excludable Rights. In particular, we do not warrant uninterrupted or error-free operation, complete search or extraction, compatibility with every device or provider, prevention of every unauthorised access or loss, or suitability for a particular professional or regulatory purpose. You assess suitability and exercise independent judgement. No disclaimer excuses fraud or other liability that cannot lawfully be excluded. ## 8. Liability limits Subject to clause 1, to the extent permitted by law, neither party is liable to the other for indirect or consequential loss, or loss of profit, anticipated savings, goodwill or business opportunity. This exclusion does not remove a statutory remedy merely because it includes such a loss. Subject to the exceptions below, our aggregate liability arising from the Service and this agreement is limited to the greater of AUD 100 and the fees you paid us for the affected Service in the 12 months preceding the event giving rise to the claim. The limit applies only to the extent it is lawful and fair in the circumstances; it does not override an expressly agreed higher limit. The exclusions and cap do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited. They do not restrict a regulator's powers or statutory penalties. We do not limit non-excludable privacy or consumer obligations by describing information as Customer Data. Where section 64A of the Australian Consumer Law lawfully allows limitation for goods or services not ordinarily acquired for personal, domestic or household use or consumption, and the limitation is fair and reasonable, our liability for failure to comply with the relevant guarantee is limited, at our election, to the remedies that section permits: for services, supplying them again or paying the cost of doing so; for goods, replacement, equivalent goods, repair, or the permitted cost of those remedies. This does not apply where the law prohibits it. ## 9. Targeted customer indemnity To the extent permitted by law, you indemnify us against reasonable, direct losses and reasonable external legal costs arising from a third-party claim to the extent caused by: (a) your intentional or negligent unlawful use of the Service; (b) Customer Data you supplied infringing that third party's intellectual property or privacy rights because you lacked the necessary authority; or (c) your material breach of clause 3's access, misuse or redistribution restrictions. The indemnity does not cover loss caused or increased by our negligence, breach, wilful misconduct or unlawful processing, or by a person for whom we are legally responsible. Responsibility is reduced to reflect our contribution and any failure to reasonably mitigate. It is not an indemnity for all claims, ordinary permitted use, or regulatory penalties that cannot be indemnified. We must give reasonably prompt notice of the claim and reasonable information and cooperation, with any delay reducing your liability only to the extent it prejudices you. You may participate in its defence. Neither party may settle in a way that admits the other's fault, imposes non-monetary obligations or prejudices the other's rights without consent, not to be unreasonably withheld. We cannot recover the same loss twice. ## 10. Confidentiality and disclosure Each party must handle confidential information obtained through the relationship for the purposes of the Service or another authorised purpose and in accordance with law. This does not prevent disclosure to authorised personnel, professional advisers and providers with a need to know, lawful disclosure, protection or enforcement of rights, or information already public or independently known. No contractual absolute secrecy or legal professional privilege is represented. The Privacy Policy governs personal-information handling; a separate signed enterprise data agreement may add obligations. ## 11. Changes, disputes and general terms A materially revised set of Terms applies prospectively after notice and express acceptance where required. We may require acceptance before further downloads or continued access to affected features. We do not treat silence as retrospective acceptance of a new liability or charge. Mandatory rights associated with an existing paid order remain intact. Please send disputes to info@venture-stack.com.au with sufficient details to investigate. This does not prevent urgent relief, complaints to a regulator, statutory review, or access to a competent court or tribunal. No mandatory private arbitration or class-action waiver is imposed. These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and courts entitled to hear appeals from them. This does not exclude any mandatory consumer protection or right to bring proceedings in another court or tribunal with jurisdiction. Until activation this document remains a review draft and does not purport to create a customer agreement. We may assign this agreement as part of a genuine business transfer if doing so does not materially reduce your contractual rights; legally required privacy handling remains applicable. You may not transfer your licence or account without consent, except as permitted by law. A failure or delay to enforce a right is not a waiver. A waiver must be express and applies only to its stated circumstances. Severance operates only to the extent legally effective, not to rewrite an otherwise unlawful term. No agency, partnership or employment relationship is created. These Terms and any expressly accepted order or separately executed agreement govern the Service. Prior draft DPAs and internal operational notes are not incorporated merely by being available in the repository. Nothing excludes liability for a representation that cannot lawfully be excluded. ## 12. Contact VENTURESTACK PTY LTD — ABN 55 699 711 272. info@venture-stack.com.au is the electronic contact for support, privacy and notices. Statutory methods of service remain unaffected.